customer service

15th December 2015
Benefits of live chat on your website

Benefits of live chat on your website

And no, that’s not the x-rated Live Chat that might have sprung to the not-so-innocent mind. Live chat systems are instant messaging tools that lets your website browsers ‘chat’ to a customer services advisor whilst browsing your site... read the rest »
28th April 2015
8 top tips to build customer trust in your business

8 top tips to build customer trust in your business

When customers – or potential customers – trust your business they are more likely to buy a product or service from you instead of your competitors, and then continue that relationship. Consumer Reports in America have shown that nearly 91% of customers will not do repeat business with companies who gave them a bad first encounter... read the rest »