We need specific data from our customers to enable us to provide our products and services. You provide us with some of this information directly, when you create a new account or hosting/domain name services or contact us for support. We will only ask you to provide information that is critical to us providing these services, some of the information we collect can include the following:
Your name and contact information: We collect your first and last name (or the name of the account holder), email address, registered business address (or personal address if not a registered business), contact telephone number and similar contact information.
Payment Data: Webforward retains a transaction history of any purchases made for products and services. This is also vital for accounting purposes.
Chat Records: We have a number of channels where clients can get in touch with us. This includes calls, emails and live web chat. This allows us to offer you the best possible customer service.
Credentials: We only collect communications from you to us when necessary to provide you with the products you use. For example, FTP information to access your website, website files, email conversations or information that you provide to us for customer support. When you contact us, phone conversations and chat sessions with our team may be monitored and recorded.
We use the data we collect to provide you with the products that we offer. We may also use the data you have provided to communicate with you. For example, we may contact you by phone or email to inform you when you have a domain name or hosting service due for renewal, let you know when security updates need to be completed, invite you to participate in a survey or to ask you for feedback on our services.
Although we do not sell your information, we do need to share your data from time to time with other providers. We share your information in the following ways:
Third-party integrations: When you make a Debit/Credit Card payment to us, we share information regarding your transaction to Stripe, our payment merchant, in order to complete your transaction. Webforward does not store your debit/credit card information, this is stored as a unique token with Stripe.
Domain Name Purchases: When we register a Domain Name on your behalf, we must share some of your information with our providers to complete the registration of your domain name. This includes your name, email address and postal address. From May 25th, your personal information will no longer be visible on the .UK WHOIS register unless you would like to opt in for your data to be displayed.
New Owners: If ownership or control of part or all of our services changes, we may transfer your information or assets to the new owner.
Webforward may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
We’ll keep your information for as long as you have a relationship with us. After our relationship ends, we may keep hold of some of your information, even after you have closed your account to help us to respond to queries or complaints, or for other reasons e.g, responding to requests from regulators.
We’ll notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our Services.
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: firstname.lastname@example.org or Webfwd Ltd, Suite 10, Offa House, Orchard Street, Tamworth, Staffordshire, B79 7RE. Please quote your name and address together with your mobile and/or account number (if relevant).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.