What do both parties agree to do?

Us: We will use our experience to complete your project professionally and promptly. Along the way, we will endeavour to meet all deadlines set. Still, we cannot be responsible for missed launch dates or deadlines if you or a third-party supplier has been late in supplying materials or has not approved or signed off work on time. 

Once the project has begun, we will work within the agreed scope. We are more than happy to assist with new ideas or changes to content, but we reserve the right to charge you for any further changes or work outside the original scope.

You: You have the authority to enter into this agreement on behalf of yourself, your company or your organisation. We will ask for assets and information to be provided in specific formats to complete the project promptly. If there is a delay in receiving this information, this will affect the overall deadline of the project. We will also ask you to review our work and provide feedback and any requested approvals on time. You also agree to stick to the payment schedule.

By choosing us to work on your project, you agree that you indemnify our employees and us from any damages, loss of earnings or loss of significant business that might be claimed as a result of any services offered by Webforward.


Our designs are built with all types of screen sizes and browsers considered. During the prototyping phase, we will create a pre-agreed number of pages for your website. Any pages created outside these pages will use a pre-designed template based on one of the pages we have designed. We will allow you to make revisions during the design phase until you are happy with the final product. Once they have been signed off, corrections cannot be made. Any changes beyond this point are subject to additional charges and will be quoted accordingly.

You will be offered opportunities to review our work and provide feedback. We will share an online slider, a link to the development site or a Dropbox folder.

If, at any stage, you change your mind about working with us or the project at hand, we ask that you pay us as per the termination clause. If a termination clause is not specified, we ask that you pay for any work completed up until work has stopped.

Text Content

You will be asked before the start of the project to provide us with the text content for each page we agreed to design at the beginning of the project. These can be provided as a Google Document, Word Document, Email or other text formats. This text and any other provided content will be uploaded to the final website. Any material provided after the project's end can be uploaded to the website but may be charged for. 

By providing us with text content for your website, you guarantee that you have sole and legal rights to the content. We cannot be held responsible for any illegal use of the material. We reserve the right to remove any website content or the website itself from our servers if we believe it is copyright infringing.

You are responsible for providing terms and conditions, privacy policy (including any information relating to GDPR) and cookie policies for your website.

Graphics and Photography

We ask that you supply any graphics, such as your logo, in a high-resolution format. If you want to use photography on your new website, please ensure that you have full and legal rights to the photographs you supply. Photos should preferably be higher than 1 megapixel. You are welcome to purchase stock photography from any reputable stock library. If you would like us to search for photographs for you, we can provide a separate quotation. 

We cannot take responsibility for copyrighted or non-royalty-free images, text, graphics, music or video, and any potential or actual copyright breaches through or from your website. 

We may use stock imagery to improve the design's overall appearance; there may be an additional charge to purchase rights to use the image should you wish to keep them.

Website Development

We use various methods to deliver your new website based on the agreed parameters for your project. This is typically achieved by using a variety of languages, including HTML, CSS, PHP and JavaScript. 

If both parties agree that third-party software or code needs to be purchased for the website at any point during the project, the total cost will be added to your final invoice. We cannot take responsibility for buying any incorrect software or software incompatible with your website. We do not offer refunds for any software purchased from a third party unless the third party provides a favourable returns policy.

We will not customise third-party themes, applications, plugins or software.

Desktop and Mobile Browser Testing

We will test your website in Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari to ensure that your customer's experience of your site is pleasant and that the coding technologies we have used are compatible with these browsers. We do not test in any other older or more obscure browsers. 

We check iOS and Android browsers, such as Safari and Google Chrome, for mobile devices. We do not test any other proprietary browsers unless agreed separately. We can provide a separate quotation if you require your website to work in older browsers. 


Once your website has launched, we will provide you with a warranty where you will receive free support and bug fixes for a limited period. Any bugs reported after the warranty period will be billed accordingly. 

If your website has been developed using the WordPress CMS, we will provide free security updates during the warranty period.

The warranty does not include further development or website changes and content updates. 

If you would like to continue to receive bug fixes and security updates after the warranty period, we can provide a support agreement for this, please contact us.

Website Hosting

For most projects, you will be offered 12 months of free email and website hosting with Webforward. On the 11th month of this offer, you will receive an invoice for the next 12 months of email and website hosting. Hosting invoices will then be raised annually from the anniversary of your launch date. 

If you would like to cancel your hosting with us, we will require 30 days' notice. Should you already have an existing hosting partner that you would want to use to host your website, we can provide you with a copy of all files that you will need to make the site live. Unfortunately, we do not offer a move-away-from service.

Search Engine Optimisation (SEO)

Although every website we build is search engine friendly, we cannot guarantee that search engines will list your website or that the new website will improve your ranking. We can provide a separate quotation if you would like to improve your search engine optimisation.

Intellectual Property Rights

Intellectual property rights apply to all copyrights, trademarks, internet domain names, design rights, database rights, rights in confidential information and any other intellectual property rights. You guarantee that you own all elements of text, images or other artwork you provide or that you have permission to use them.

We guarantee that we own all elements of the work we deliver to you or that we’ve obtained permission to provide them to you. When we provide text, images or other artwork, we agree to protect you from any claim by a third party that you’re using their intellectual property. If you have paid us for your project, we’ll assign all intellectual property rights to you:

  • You will own the website we have designed for you, plus any visual elements we have created.
  • We will give you any source files and finished files that you can keep somewhere safe; we are not required by law to keep a copy of these.
  • You will own all intellectual property rights of text, images, site specifications and data you have provided unless someone else owns them.

We’ll own any intellectual property rights we’ve developed before or developed separately from this project and not paid for by you. We will also own the unique combination of these elements that constitute a complete design. We’ll license its use to you, exclusively and perpetually, for this project unless we agree otherwise. 

Displaying our work

We like to display our work to potential and existing customers, and we reserve the right to display your project as part of our portfolio. From time to time, we may also write about your project on our blog, social media channels or any other magazine or publication. We also reserve the right to display a hyperlink on your website, crediting our part in its design and development. If you have asked us in writing to keep our relationship private or your project requires us to sign an NDA, then we will do so, and this part of the agreement will be voided.


Unless stated otherwise in writing, we require a payment of at least 30% of the total sum due before the work is scheduled and a further 70% once the website is complete. All invoices must be settled within 28 days of the invoice date. 

In the unlikely event that the project takes longer than three months to deliver, we reserve the right to request payment for the total outstanding balance.

All invoices are issued electronically and can be paid via direct debit, bank transfer, or cred/debit card charge. All proposals are quoted in Great British Pounds and are subject to vat at the prevailing rate.

Right of termination

If you would like to cancel your project, you can do so in writing. We will only accept this request for termination if work on the project has not yet begun. If work has already begun, we reserve the right to charge the total amount of the project. The scale of this charge will depend on the project stage when the cancellation occurs.

Let's make something great together!

If you'd like to discuss your next project with us, please feel free to give us a call on 01827 781 311 or press the "Start My Project" button to get in touch for a quick quote.

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